Frequently Asked Questions


How do I cancel my insurance?
What is the 14 day cooling off period and what is the cost if I use it?
Can I cancel if I have made a claim?
Does cancelling my direct debit automatically cancel my insurance?
Why do I owe money after cancellation?


How to make a claim?

Contacting Us

What are your opening hours?
What is your address?
What is your email address?
What is your telephone number?


Can I pay off remaining instalments in one go?
How long will a refund take?
Who do I make cheques payable to?
Who are Panacea Finance and Close Premium Finance?

No Claims Discount (NCD)

What is No Claims Discount?
Why do you ask for No Claims Discount proof?
Does No Claims Discount expire?
Can I use No Claims Discount from another country?
Can I use No Claims Discount from a motorcycle on a car policy and vice versa?
Can I use No Claims Discount from a commercial vehicle policy and vice versa?

Terms of Business

What are your Terms of Business?


Why does my schedule show a different premium to what I am paying?
How can I get a copy of my insurance certificate?
Why do you require me to send copies of documentation to you?